Patient Services Coordinator

We are looking for a Patient Services Coordinator.

Location: Sharston

Job Type: Full-time permanent

Working Hours: 37.5 hours per week

Are you a detail-oriented individual with exceptional organizational skills? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? If so, Diagnostic Healthcare has an exciting opportunity for you to join our team as a Patient Services Coordinator.

As a Patient Services Coordinator, you will play a crucial role in ensuring the smooth operation of our patient services department. Your responsibilities will include scheduling patient appointments, managing referrals, and providing administrative support. You will be an integral part of our team, contributing to the delivery of high-quality healthcare services.

While previous customer-facing or administrative experience would be fantastic (Healthcare industry experience would be an added bonus) full training will be provided to ensure you feel confident and fully capable in your new role!

About Diagnostic Healthcare:

Established in 2004, Diagnostic Healthcare is a trusted provider of medical diagnostic imaging services. From MRI, Ultrasound, and CT to X-ray and CBCT, we deliver over 300,000 scan appointments annually across 75 locations, serving both NHS and private patients. We offer a diverse range of imaging modalities and the opportunity to work with cutting-edge equipment as we continuously invest in our imaging fleet and static locations.

Duties and Responsibilities:

• Co-ordinate and triage patient referrals
• Dealing with multiple enquiries by emails and telephone calls and provide excellent customer service to patients, referrers and commissioning groups.
• Booking and coordinating clinics via different systems
• Auditing patient lists and clinics to be accurate and efficient
• Convert private patient enquiries into bookings
• Processing clinical reports and images via different systems and deal with urgent reports
• Liaising with the clinical team and senior management
• Undertake any other additional duties appropriate to the post as requested by the Patient Services Manager

Job Summary:

• To process and monitor patients booking in a timely and accurate manner and to meet the required KPIs.
• To provide a high level of customer service and patient care
• To be organized and proactive with good attention to details
• Ability to work independently and as part of a team
• To be able to work on multiple IT systems
• To act as main point of contact for customers at all levels

Experience and Qualities:

• Exemplary customer service is a must
• General knowledge of office procedures and policies
• Confident knowledge of IT programs such as Microsoft Office Outlook, Word and
• Be a good team player and have a flexible approach to work
• Excellent and adaptable communication skills in different situations
• Effectively prioritize, organize and time manage heavy workloads and resources
• Ability to remain calm under pressure and deal with patients in a non-judgmental and empathetic manner
• Confidentiality is key, therefore you must understand the importance and need for this whilst dealing with sensitive patient information
• Salary increase after completion of successful probation period
• Ample opportunities to progress within the team and the company
• Free on-site parking
• Continuous professional development opportunities and NVQ qualifications

For more information about the recruitment process and onboarding procedures, please reach out to our recruitment Team at:

Email:

Phone:  – Option 7 then option 1