IT Apprenticeship

About Fourteen IP Fourteen IP are theworlds leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operationsandenhance guest experiences. Their Evolution Voice cloud telephony service is used inover 350,000 hotel rooms across 25 countries, while their

AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels. As a growing and innovative company, they are looking for amotivated and tech-savvy individual to join their team as anIT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gainhands-on experience in a rapidly expanding industry. About the Role As anIT Support Apprentice, you will play a key role in supporting hotel clients with their cloud telephony and networking systems.

You will gain experience in technical support, fault-finding, installations, and VoIP technologies while working with experienced professionals. A Typical Day in the Job: ?

Technical Support & Troubleshooting Diagnose and resolve faults incloud telephony, routers, switches, and networks via phone, email, and remote access tools. ??

Installation & Maintenance Configure, test, install, and repair

IT & telephony equipment, ensuring systems are ready for deployment. ??

Remote & On-Site Support Respond tofaults, moves, additions, and changes while providing assistance to customers and colleagues. ??

VoIP & Network Monitoring Use Wireshark, Magic, and Broad Worksto analyse VoIP performance and check device configurations. ??

Documentation & Compliance Accurately log work orders, reports, and stock control, ensuring adherence toISO
9001 service standards. ??

Security & Policy Adherence Follow security protocols for password resets, backups, and compliance with company policies. Salary, Hours&Benefits: ??

Starting Salary: £18,150(based on experience) ??22 days holiday  bank holidays(increasing yearly to 27 days after 5 years) ?

Hours:

37.5 hours per week (Monday Friday, 9:00 AM 5:30 PM) ??

Cycle-to-work scheme ??

Health cover scheme ??

Pension scheme ??

Hands-on training & career development in IT & networking Desired Qualities, Skills and Knowledge: ??

Customer-focused able to communicate effectively and professionally. ??

Problem-solving & analytical able to assess situations and apply logical solutions. ??

Technically minded interested in networking, IT systems, and cloud technology. ??

Methodical & detail-oriented follows structured processes and checks information. ??

Adaptable & eager to learn committed to developing technical skills. ??

Team player able to work well with colleagues and external stakeholders. ??

Motivated & proactive takes initiative and works independently when required. Required Grades - Maths 4/C, English 5/C. Your Training with Baltic:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualifications and confidence you need to thrive in IT.

Youll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Next Steps:

To apply , please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Fourteen IP. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.