IT Configuration Engineer

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The IT Configuration Engineer is responsible for ensuring the efficient configuration, maintenance, and lifecycle management of all IT hardware and related assets. This role involves configuring and troubleshooting laptops, desktops, thin clients, and mobile devices to maintain optimal performance and user satisfaction. The position oversees asset and inventory management, ensuring accurate stock control, documentation, and reporting.

Key Accountabilities

Device Configuration, Maintenance & Troubleshooting

* Configure, test, and troubleshoot laptops, desktops, thin clients, and mobile devices to ensure optimal performance.

* Monitor system performance, ensuring build images are up to date and correctly deployed.

* Liaise with customers, vendors, and suppliers to resolve hardware and build image-related issues.

Asset & Inventory Management

* Maintain stock levels, conducting weekly and monthly stock checks to ensure availability and accuracy.

* Manage inventory of Configuration Items (CIs) and assets, ensuring proper tracking and documentation.

* Define, enhance, and implement best practices for asset management, improving efficiency and accuracy.

* Ensure the Configuration Management Database (CMDB) is effectively managed, with up-to-date and accurate asset records.

* Provide KPI/Metric reports on stock deployment and asset utilisation.

Security & Compliance

* Manage secure disposal of devices through approved third-party suppliers, ensuring compliance with security policies.

* Adhere to all relevant IT security policies and procedures to safeguard assets and data integrity.

* Oversee the lifecycle management of hardware and software models within the CMDB, following asset management directives.

Continuous Improvement & Process Development

* Apply a continuous improvement mindset to asset management, optimising efficiency and cost-effectiveness.

* Identify and enhance processes related to asset and configuration management.

* Support various IT projects, providing expertise in asset management, tracking, and reporting.

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About you:

* Strong knowledge of IT software and hardware experience within a service desk environment

* Proven ability and experience configuring windows devices using SCCM and Intune.

* Strong knowledge of Request fulfilment processes.

* Strong ability to carry out assigned tasks independently with little supervision

* Excellent at performing multiple tasks at the same time without erring

* Excellent communication and interpersonal skills

* Strong problem-solving sand trouble shooting abilities

* Ability to work on own as needed

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far