IT Service Desk Analyst

Our company name has become synonymous with delivering dependable roofing, waterproofing, and insulation solutions backed by supreme levels of customer service to help the customer along their journey.

This hard earned reputation has been built globally on a foundation of quality and an ethos of customer service which permeates through the organisation and remains as strong today as it did 100 years ago.

We’re excited to share that we are recruiting for an IT Service Desk Analyst to join our Information Technology team at our Appley Bridge site.

This is a fantastic opportunity for someone with 1st and 2nd line IT support experience who enjoys problem-solving, delivering great customer service, and being part of a collaborative Global IT function.

Reporting to the IT Manager, the successful candidate will:

• Act as the first point of contact for IT incidents and service requests across all UK locations
• Provide 1st and 2nd line support (hardware, software, connectivity, mobile devices)
• Support Windows and Microsoft 365 environments (with exposure to macOS/iOS/Android beneficial)
• Manage and update tickets within our ITSM system in line with SLAs
• Travel to our UK sites (4 locations) to provide on-site support when required
• Contribute to IT projects alongside day‑to‑day service desk activity

The Service Desk operates Monday–Friday, 8:00am–5:00pm (shift pattern 8–4 / 9–5)

• Location: Appley Bridge (with travel to other sites)
• Grade: 4.6–4.7 (£30,224–£30,698)
• Company Car / Allowance after successful completion of probation
• Full, clean UK driving licence required

• Health cash plan
• A generous contributory pension scheme
• 24 days holidays increasing to 26 days in addition to bank holidays
• Free on‑site car park
• Training and development programmes
• Cycle‑to‑work scheme
• Discounted gym membership

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.