3rd Line Infrastructure & Project Engineer

Location:

Wigan

Work pattern:
On-site

Driving license + Own vehicle:
Required

We are looking for an experienced 3rd Line Infrastructure & Project Engineer to take ownership of complex IT infrastructure projects while acting as the senior technical escalation point within a fast-paced Managed Service Provider.

This is an opportunity for a technically strong infrastructure professional to design, deliver, and optimise modern IT solutions across cloud, networking, virtualisation, and Microsoft technologies. You'll play a key role in delivering business-critical projects, supporting enterprise environments, and helping clients modernise their IT infrastructure while working alongside an experienced technical team.

Responsibilities

• Lead the delivery of infrastructure and cloud projects from design through to implementation
• Deploy and migrate Microsoft 365, Azure, Entra  Intune environments
• Design, implement and support Windows Server, virtualisation, networking and storage solutions
• Act as the senior escalation point for complex 3rd Line technical issues
• Deliver server upgrades, cloud migrations, client onboarding and infrastructure improvements
• Produce and maintain technical documentation and project plans
• Work closely with clients to provide technical guidance and long-term infrastructure solutions
• Maintain security, resilience and performance across customer environments

Requirements

• Previous experience working within a Managed Service Provider (MSP)
• Proven experience operating at 3rd Line Engineer level
• Strong knowledge of Microsoft 365, Azure, Windows Server and Active Directory (On-Prem & Entra )
• Experience with Intune, Exchange Online and Microsoft cloud technologies
• Strong networking knowledge including switching, routing, firewalls and VPNs
• Experience with VMware and/or Hyper-V virtualisation
• Knowledge of backup, disaster recovery and infrastructure security best practices
• Excellent troubleshooting, project delivery and customer communication skills
• Full UK Driving Licence and access to your own vehicle
• Company pension scheme
• Free on-site parking
• Paid travel expenses
• Ongoing technical training and mentoring
• Exposure to the latest Microsoft Cloud and Infrastructure technologies
• Genuine career progression opportunities
• Supportive and collaborative technical team
• Competitive annual leave allowance plus bank holidays