IT Project Manager

Full time – 40 hours per week (5 days a week)

Are you someone who thrives on turning complex requirements into clear, deliverable change?

Do you enjoy owning systems end‑to‑end and ensuring they run smoothly, securely and efficiently?

Are you confident managing projects, influencing stakeholders, and keeping everything on track in a fast‑paced environment?

If so, ArrowXL is looking for an IT Project Manager to join our team, based at our Wigan office. You’ll be empowered to make a real impact within a collaborative environment.

You’ll play a crucial part in scoping and analysing customer needs, coordinating internal resources, and creating the project plans and documentation that keep everything aligned.

You’ll track milestones across scope, cost and timescales, and ensure all activity follows our governance processes. You'll manage IT projects from initiation through to implementation and take ownership of a portfolio of change requests.

Please note that any offer of employment will be subject to the successful completion of pre-employment checks, including a satisfactory DBS check where required for the role.

• Lead scoping and requirements‑gathering activities, analysing customer needs and defining key requirements for BAU changes and projects.
• Coordinate internal resources, maintain project plans and documentation, and manage delivery against scope, budget and timescales.
• Manage scope changes through the agreed change‑control process and perform configuration activities where required.
• Work in line with established project management processes and tools, ensuring all change follows governance standards.
• Facilitate workshops and update sessions across all levels of the business, including exec stakeholders.
• Escalate risks and issues appropriately to the Senior Leadership Team and business sponsors.
• Responsible for ensuring the quality of the work of the team. Setting clear examples of positive behaviour which is in keeping with our values.
• Proactively support effective team management by seeking timely guidance from your manager, addressing conflict, managing conduct and attendance in line with AXL policies, and building open, positive working relationships with colleagues and stakeholders.
• Provide leadership and line management to members of the IT Delivery Team
• Portfolio Management of Change Requests
• Manage IT‑related project activities and own system changes through to implementation.
• Maintain strong information security and governance across all systems.

• A minimum of two years’ experience employed within a similar position.
• Knowledge of and ability to apply suitable methodologies for delivering projects, change and continuous improvement.
• Azure Cloud and SaaS product experience desirable.
• APM, PRINCE2 or AgilePM qualification is advantageous.
• Able to work effectively in a fast‑changing environment and deliver under pressure.
• Strong communicator with the ability to influence stakeholders at all levels.
• A supportive team player who can also work independently when needed.
• Comfortable working to tight deadlines and adapting to shifting business needs.
• Skilled in capturing requirements and delivering system change.
• Thorough, methodical, and detail‑focused, with strong numerical skills and clear written and verbal communication.
• Full UK Driving license.

At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth.

• Annual…