Quality Assurance Manager

The Vacancy

Calisen is a leading smart energy solutions provider, supporting the UK's transition to a low‑carbon future. We install, own and manage essential energy infrastructure across the country, helping households and businesses benefit from cleaner and smarter energy systems.

We are growing our field operations team and are now looking for a skilled Quality Assurance Manager to help us maintain exceptional installation standards and deliver safe, compliant and high‑quality work for our customers and partners.

As our Quality Assurance Manager, you will lead the development, implementation and continuous improvement of our installation quality assurance strategy. Your work will ensure that both our direct labour and subcontractor teams consistently meet regulatory requirements, industry standards and Calisen’s own high expectations for safety and quality.

Managing a team of Senior Meter Technicians (SMTs), you will oversee end‑to‑end audits, coach teams, support compliance activity and work closely with technical, safety and training colleagues to ensure quality is embedded throughout our operations.

This is a key role in shaping installation standards across Calisen’s metering activities.

• Develop and implement quality assurance strategies, systems and processes across metering installation activities
• Monitor compliance with industry regulations, standards and Safe Systems of Work
• Lead the planning and execution of audits and inspections for both direct labour and subcontractor work forces
• Identify non‑conformances and lead corrective and preventative action plans
• Collaborate with Learning & Development to support training programmes for technical teams and subcontractors
• Produce accurate documentation, reporting and performance metrics for internal and external stakeholders
• Manage and motivate a team of ~20 Senior Meter Technicians
• Work closely with Technical Managers, H&S teams, Field Operations, Training Academy and third‑party audit providers

You’ll thrive in this role if you are proactive, detail‑driven and passionate about embedding a culture of quality and safety.

• Strong understanding of the utility metering industry, including relevant standards and regulations
• Experience in quality assurance or quality management (preferably energy, metering, construction or renewables)
• Proven ability to implement quality strategies and run robust audit programmes
• Skilled in managing subcontractors and ensuring compliance
• Excellent communication skills with the ability to influence at all levels
• Strong organisational, leadership and decision‑making skills
• Experience leading continuous improvement initiatives

• Degree in Engineering, Quality Management or related discipline
• Professional QA / QM certifications (e.g., Six Sigma, ISO 9001)
• Experience compiling and presenting operational quality reports

• Flexible and adaptable
• Customer‑focused and proactive
• Detail‑oriented with strong accuracy
• Enthusiastic and self‑motivated leader

• Competitive Salary : £52, per annum, with our annual salary review ensuring your efforts are always rewarded.
• Birthday Off :
  Celebrate your day, on us!
• Life Assurance :
  Protection for you and your loved ones (4× your salary).
• Enhanced Maternity & Paternity Leave :
  Supporting you through life’s biggest moments.
• My Rewards Platform :
  Discounts from hundreds of top retailers, just for being part of the team.
• 22 Days Holiday :
  Plus bank holidays. Increases with service.
• Company Sick Pay :
  Supporting you during unexpected health challenges.
• Pension Plan :
  Secure your future with our robust pension scheme.
• Electric Vehicle Salary Sacrifice Scheme :
  Drive into a greener future.
• Medicash Benefits Program :
  Enjoy discounts, claim back on health expenses, and more.
• 24 / 7 Employee Assistance Plan :
  Because your mental health matters.
• Professional Growth Opportunities :
  Join a rapidly expanding market leader where your career can thrive.

All successful candidates must pass a criminal record check, provide us with 5 years’ work references, and prove their eligibility to work in the UK.