Portering Assistant Manager

Portering Assistant Manager

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust – Royal Albert Edward Infirmary, Wigan Lane, Wigan, WN1 2NN

Closing date: 30 January 2026.

Assist the Deputy Hotel Services Manager in ensuring that the expectations of service users are met by setting service standards and maintaining up‑to‑date specifications for patients, staff, visitors and contractors. Act proactively on own initiative, liaise with matrons, ward and departmental staff, and communicate consistently with service users in a culturally sensitive manner. Analyse Patient Flow data and implement remedial actions where necessary.

• Control and monitor staff allocation and utilisation, focusing on cost pressure reduction.
• Apply and monitor compliance with the Trust Risk Management Strategy; undertake risk assessments, investigations and initiate appropriate action.
• Provide details to the Hotel Services Manager of service implications arising from developments and maintain effective written and verbal communication with a wide range of service users.
• Report on departmental development needs and cascade relevant information to staff (e.g. Team Brief, e‑mandatory training).
• Work flexibly with other staff to maintain an efficient service during absences.
• Ensure all staff respect the dignity of patients, visitors and colleagues, recognising and responding to cultural or diversity issues.
• Take actions to achieve a balanced budget, work with managers to gain best value, and manage stock efficiently.
• Ensure compliance with the Trusts Fraud, Corruption & Bribery Policy and statutory requirements; complete regular inspections and audits of timesheets, leave cards and rostering.
• Apply HR policies consistently, monitor sickness absence, conduct return‑to‑work interviews, and facilitate annual IPR/KSF reviews with personal development plans.
• Maintain health & safety standards: report equipment defects, inspect risk assessments, update local policies and SOPs, record incidents on the Datix system, and support the Deputy Manager in major incident preparedness.
• Support teaching duties: develop training programmes, maintain compliance with e‑mandatory training, and act as Cascade Trainer for Basic Life Support, Gas Safety, Moving & Handling, etc.
• Provide flexible on‑call cover across various sites.
• Adhere to all Trust policies, procedures, safeguarding, immigration, data protection, infection prevention and control, and financial instruction compliance.
• Maintain and safeguard records (patient, financial, personal, administrative) as per Trust policy.
• Perform any other duties appropriate to the grade, subject to modification by service demands.

• Essential: NVQ Level 3, A Level or equivalent demonstrable experience; computer literate with knowledge of Microsoft packages.
• Desirable: Health and Safety related qualification.

• Essential Experience & Knowledge: Experience managing a large workforce; experience dealing with patients and the public; supervisory or first‑line management experience; knowledge of HR policies and processes.
• Desirable Experience & Knowledge: Organisational Management skills; knowledge of risk assessment processes; basic health & safety knowledge; supervisory or managerial experience in a healthcare setting; budget control knowledge; knowledge of NHS policies and working procedures.
• Essential
  
  Skills:
  
  People and risk management; ability to cascade train; extensive IT knowledge; ability to support staff in change management.
• Desirable
  
  Skills:
  
  Knowledge of change management; diary management.
• Essential Availability: Available to work unsocial hours occasionally; cross‑site availability.
• Desirable Availability: Familiarisation with WWL sites and departments.

Contract:

Permanent
Working pattern:
Full‑time, Part‑time, Job share, Flexible working
Salary: £27,485 to £30,162 per annum, pro rata

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.

We are an equal opportunity employer. All applicants will be considered on the basis of their merits alone and will not be discriminated against on the basis of race, colour, sex, ethnicity, national origin, disability, age, marital status or criminal convictions.