Customer Relationship Manager

Customer Relationship Manager

Full time, £32,000 - £36,000 per annum, Wigan, WN4 9GD
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The Customer Relationship Manager (CRM) owns the customer relationship acting as a trusted partner rather than a transactional support contact. This strategic account management role focuses on service performance, commercial management, growth, and long‑term retention, working closely with senior stakeholders both internally and externally.

Operating from our flagship HQ in Wigan, this diverse and fast‑paced role spans a wide range of responsibilities, including (but not limited to):

• Strategic account management: manage a portfolio of fulfilment customers with contractual SLAs, build strong relationships with senior customer stakeholders (Ops, Supply Chain, Ecommerce, Finance), act as the escalation point for complex operational or commercial issues.
• Service performance & governance: own SLA performance and service reviews, lead regular operational and performance review meetings, analyse data to identify trends, risks, and improvement opportunities, drive continuous improvement initiatives across fulfilment, transport, and systems.
• Commercial & contract management: manage contracts, renewals, and pricing discussions, identify and deliver upsell opportunities (additional services, volume growth, new channels), support new business implementations and complex onboardings.
• Internal leadership & coordination: act as the customer advocate internally, coordinate warehouse, transport, IT, finance, and onboarding teams, mentor Customer Relationship Executives where appropriate.

• Proven experience in account management within fulfilment, logistics, or e‑commerce.
• Strong commercial awareness and contract management experience.
• Comfortable managing senior stakeholders and complex accounts.
• Analytical mindset with strong reporting and problem‑solving skills.
• Confident leading meetings, negotiations, and service reviews.
• Experience managing SLA‑driven service environments.
• A working knowledge of cross‑border trade.
• Full UK driving licence.

• Strong customer retention and contract renewals.
• Consistent SLA performance across key accounts.
• Revenue growth within existing customers.
• Customers view the business as a strategic fulfilment partner, not just a supplier.

• Remuneration
  : a competitive salary, pension contribution and growth opportunities.
• Annual Leave
  : 33 days paid annual leave including public holidays and a birthday day.
• Wellbeing
  :
  Medicash program, fresh fruit weekly, refreshments.
• Life Assurance
  : death in service cover at 4× annual salary.
• Perks
  : discounts via our Bright HR benefits platform.
• Facilities
  : free onsite parking and welfare facilities.
• Growth and development
  : learning, development and career progression from day one.
• Team culture
  : high autonomy, collaboration, regular social events.

Founded in 2006, 3P Logistics (3PL) specialises in fulfilment & delivery support for retail brands, valuing quality of service and cost efficiency. From a 2 head operation to one of the fastest growing privately owned fulfilment businesses in the UK.

If you are the right fit, send your CV and cover letter to

Email your CV and covering letter to

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3PL HQ / Depot 1 (RDC), Three Sisters Road, Ashton-In-Makerfield, Wigan, Greater Manchester, United Kingdom, WN4 9GD
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3PL Depot 2 (TFH), Lockett Road, South Lancs Industrial Estate, Ashton-in-Makerfield, Wigan, Greater Manchester, WN4 8DE

3PL is the trading name of ‘3P Logistics Limited’, a business registered in England and Wales ) at the registered offices of Three Sisters Road, Ashton-In-Makerfield, Wigan, United Kingdom, WN4 9GD
. VAT number: GB .