Customer Service Team Supervisor

The Role

Customer Service Team Supervisor - Wigan - Full Time; 40 hours per week - £30,000 per annum

Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you organised and reliable?

We are looking for a Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.

• Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
• Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
• Be in charge of dealing with issues and ensuring that Management are kept informed.
• Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
• Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
• Delegate responsibilities to ensure team goals are achieved.
• Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
• Set goals, conduct appraisals and identify training needs for operational staff
• Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements.

• Ability to manage people and communicate well orally and in writing.
• Encourage open dialogue with team.
• Good team player
• Organised and reliable
• Leadership skills

We are looking for someone with the ability to communicate well and encourage open dialogue within their team.

Previous leadership experience is desired.

Does the above sound like you? If so please apply and we will get back to you as soon as possible.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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