Practice Manager

An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking practice manager to join our friendly and supportive team at Bryn Cross Surgery in Ashton-in-Makerfield.

Bryn Cross Surgery is a well-established suburban training practice serving approximately 5500 patients, with a committed and experienced clinical and administrative team. We are a member of the SWAN Primary Care Network (PCN). The successful candidate will work closely with our three involved and enthusiastic GP partners to lead the day-to-day management and future development of the practice. We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.

As practice manager, you will provide leadership across all aspects of practice operations, ensuring the delivery of safe, efficient and high-quality services to our patients. You will be accountable to the GP partners.

• Overall operational management of the practice, ensuring staff achieve their primary responsibilities
• Strategic planning and service development
• Financial management, budgeting, contract monitoring and maximising profitability
• Governance, compliance and quality improvement
• Oversight of all aspects of HR, including recruitment, staff development and performance management
• Management of contracts for services (e.g. cleaning, gardening, window cleaning)
• Establishing, reviewing and regularly updating job descriptions and person specifications for staff and trainees allocated to the practice
• Management of CQC requirements and regulatory standards including health & safety and data protection
• Premises, IT and business continuity oversight
• Supporting the partners in achieving the practices clinical and organisational objectives
• Leading change and continuous improvement initiatives
• Supporting digital innovation and leading digital transformation initiatives in line with NHS priorities
• Collaborating with PCN colleagues, ICB representatives, community services, and partner organisations

Bryn Cross Surgery has three supportive and engaged GP partners, two experienced practice nurses and one Advanced Clinical Practitioner (ACP). We have a dedicated, knowledgeable and long-serving reception and administrative team. We have a strong focus on patient care, teamwork and continuous improvement. There are opportunities for professional development and continuous learning.

The practice manager is responsible for:

• Contract performance monitoring, review and sign up
• Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners
• Lead on business development, systems and project management
• Develop business protocols and procedures, review and update as required
• Manage the procurement of practice equipment, supplies and services within target budgets
• Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
• Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
• Lead the online presence of the practice
• Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
• Lead on all matters related to the management and maintenance of the practice premises
• Lead on health and safety matters and conduct annual risk assessments
• Ensure the fire safety standards and training are maintained in line with legislation
• Ensure the building is safe and secure at all times

• Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
• Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
• Maintain an effective liaison with the finance colleagues

• Lead on change and continuous improvement initiatives; coordinating all projects within the practice
• Interpret and lead on implementation of national, local and practice quality standards alongside the GP Partners
• Oversee the development and management of patient services
• Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together
• Lead on ensuring that all clinicians are registered with the…