Quality Operations Manager

Quality Operations Manager

Job Description

Wigan

Up to £60,000 (depending on experience)

Full-time, permanent – 37.5 hours per week (Monday to Friday, typically 8:30am – 5:00pm)

• Employee Assistance Programme (post-probation)
• Pension scheme (2% employee / 6% employer contribution)
• Free onsite parking
• Discretionary bonus

Mpeople Recruitment are working in partnership with a well-established manufacturing organisation in Wigan to recruit a Quality Operations Manager.

This is a senior role focused on leading and enhancing quality performance across the operation. You will be responsible for driving operational excellence, maintaining compliance, and embedding a culture of continuous improvement to ensure consistent product quality and customer satisfaction.

• Oversee day-to-day quality operations and implement effective quality frameworks
• Ensure production activities meet internal standards and external regulatory requirements
• Lead audits, inspections, and compliance reviews across the site
• Analyse quality data to identify trends and drive performance improvements
• Work collaboratively with production, engineering, and supply chain teams to resolve quality issues
• Manage customer feedback and ensure timely resolution of quality concerns
• Develop and mentor the quality team to achieve business objectives
• Maintain and improve quality documentation, systems, and processes
• Coordinate supplier quality standards and monitor raw material performance
• Lead product testing, validation, and inspection activities
• Deliver regular quality reports and insights to senior management
• Drive continuous improvement initiatives using Lean or Six Sigma methodologies
• Promote a proactive approach to quality, safety, and operational efficiency

• Degree in Engineering, Quality, or a related discipline (or equivalent experience)
• Recognised quality certification (e.g. CQI or similar)
• Proven experience within a senior quality role in manufacturing
• Strong knowledge of QMS frameworks (e.g. ISO 9001)
• Experience using quality tools and data analysis techniques
• Excellent leadership and team development skills
• Strong understanding of regulatory and compliance requirements
• Ability to manage multiple priorities within a fast-paced environment
• Background in continuous improvement, Lean, or Six Sigma
• Minimum 5 years’ experience within quality assurance or control
• Proficient in Microsoft Office and quality-related systems

• Experience leading cross‑functional improvement projects
• Knowledge of complex production environments and quality standards
• Strong communication skills with the ability to influence stakeholders

Due to the high number of applications received, Mpeople Recruitment may not be able to respond to every applicant. If you have not heard from us within 5 working days, please assume your application has not been successful. We wish you every success in your job search.