Retail Team Leader

Summary If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop  this role you can help everyone to have an enjoyable and memorable day. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

You'll be working weekdays and weekends including a fair share of bank holidays. Working hours are generally within 9:45-6 in the summer and shorter days in the winter. On average you'll be working two days per week but again this will flex with an increase in our busier months during the summer and a slight decrease in the winter months.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here To find out more about what it’s like to work within “Retail” at the National Trust,  to watch our video.

What you'll be doing You'll help manage our onsite shops, ensuring they are a delight for visitors and commercially successful. You'll monitor stock, promote products, and support the achievement of ambitious financial targets. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work. You'll be supervising staff and volunteers in both of our retail shops on site, the main shop and the plant shop, an interest in plants may be helpful for the role but not essential.

You'll be working alongside colleagues in other departments to give the best possible service to everyone who visits. Having our own onsite nursery means that you'll need to collect plants by trolly and transport them to the plant shop as well as looking after the paperwork relating to deliveries and stock control. You can view the full role profile for this role in the document attached.

You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We’d love to hear from you if you're:? able to lead, support and develop a team? confident dealing with a people in a variety of situations, including when they have complaints?

focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places  to find out more about the benefits we offer to support you.