Apprenticeship - Customer Service Practitioner - Level 2 CMB

Job reference: REQ

Location: Inglewood Residential Home, Lowmoor Road, Wigton, CA7 9QL

Hours: 37 hours per week

Contract: Apprenticeship

Salary: From September 2026 – £8.00 per hour for the first 12 months; thereafter increases to the minimum wage for your age if you are 19 or over.

You will work as part of an established team within adult social care, providing administrative support at Cumberland Council. You will learn to use a range of ICT packages, maintain electronic filing systems, and handle a wide range of enquiries while developing problem‑solving skills and working accurately under pressure.

• Provide administrative support to the adult social care team.
• Use ICT packages and maintain electronic filing systems.
• Deal with a wide range of enquiries.
• Prioritise tasks and work accurately under pressure.

Applicants must be aged 16–19, be able to undertake a 15‑month apprenticeship, and be willing to attend training. A strong commitment to learning, accuracy, and customer service is essential.

• Apprenticeship lasting typically 15 months; starting September 2026.
• Guaranteed interview for applicants matching specific criteria: disabled, aged 24 or under in or leaving care, armed forces veterans.
• Professional development through nationally recognised qualifications.

Cumberland Council is an ambitious and forward‑thinking authority dedicated to shaping a better future for all. We are proud Disability Confident Leader and Age Friendly Employer, encouraging applications from individuals of all backgrounds. Reasonable adjustments are available during the recruitment process.