Receptionist, Customer Service​/HelpDesk

Job Summary

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front‑of‑house experience is desirable but not essential
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.