Care Navigator​/Receptionist

Wigton Group Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role with our expanding busy patient services team. An exciting opportunity for a primary care medical receptionist/Care Navigator,with training and development offered in NHS care navigation.

The post will be for 30 hours a week. You will work to a rota between the hours of 7.45am and 6.45pm.

This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.

We are a busy practice with a commitment to training and developing both the clinical and non-clinical team. We are based in Cumbria and offer care to over 9200 patients. We operate the EMIS clinical system. This position would especially suit an applicant with previous experience in a care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication and problem solving skills, compassion and computer literacy skills are essential.

The working pattern for this job includes 1830 finishes. Please only apply if able to work until this time.

To support the practice clinical teamby signposting patients to the appropriate healthcare professional or service,working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role,supporting the administrative team in delivering a polite and professional service to the patient population.

The following are the core responsibilities of the care navigator.

• a.Process and effectively signpost patients to the appropriate healthcare professional,depending on the presenting condition
• b.Answer incoming phone calls, transferring calls or dealing with the callers requestsappropriately
• c.Process patient requests for appointments
• d.Direct requests forrepeat prescription or medication queries to the correct team
• e.Initiate contact with and respond to requests from patients, team members and external agencies
• f.Enter SNOMED CTcode data on EMIS
• g.Photocopy / scan documentation as required
• h.Data entry of newand temporary registrations and relevant patient information as required
• i.Input data into the patients healthcare records as necessary
• j.Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• k.Manage all queriesas necessary in an efficient manner
• l.Carry out system searches as requested
• m.Maintain a clean,tidy, effective working area at all times
• n.Monitor and maintain the reception area and noticeboards
• o.Support all clinical staff with general tasks as requested

Please see attached job description for more information.

• Educated to GCSE level or equivalent
• Active signposting or Care Navigator training qualification

• Experience of working with the public
• Experience of working in a primary care environment
• Experience of working in a healthcare setting

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Competent in the use of Office and Outlook
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem-solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Ability to work under pressure in stressful situations
• Able to communicate effectively and understand the needs of the patient

• Occupational health clearance
• Flexibility to work outside core office hours

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.