Customer Team Member

Job Overview

As a Customer Team Member at Co-op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. As a Customer Team Leader, you'll help maintain our high standards while supporting your store colleagues to be their best.

You'll assist the Store Manager and make sure your store is always safe. You'll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. As a Store Manager at Co-op, you'll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it's one of the most rewarding careers in retail.

You'll lead a large team of Store Managers across around 20 stores, inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you'll help to bring our strategies to life through exciting projects and programmes.

• A genuine passion for helping people and delivering great service
• The ability to work as part of a team and flexibly across a range of shifts
• An interest in retail and working in a busy store environment (experience not essential)

Closing shifts from mid-afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We are happy to discuss your availability further at interview.

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing

What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.

• Forging Relationships
• Speaking Up
• Co‑operation
• Inspirational Communication
• Supporting Change

Our Food Retail teams are the face of Co‑op. If you're welcoming, friendly, and helpful, you'll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you're a Customer Team Member, Customer Team Leader, or Store Manager, we'll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career.

That's our promise to you.

At Co‑op you'll be welcomed and included, cared for inside and out of work, and empowered by supportive leaders. We're all in this together and we always look out for each other. We also strive to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we'll support you. Your manager won't solve all your problems, but they'll understand and empower you.