Teamlead Service Engineering

Location:

On site / Wijchen, Netherlands
Job type:  Permanent / Full-time
Sector and subsector:  Engineering | General
Salary:  Negotiable salary

Team Lead Service Engineering
Wijchen, The Netherlands

Are you a technically strong leader who enjoys coaching people, optimizing processes, and making a real impact in a service-driven environment? Do you thrive at the intersection of engineering excellence and customer-focused execution? Then we’d love to hear from you.

The Role
As Team Lead Service Engineering, you will lead and develop a multidisciplinary team of Service Engineers who provide critical technical support to our global service organization. Your team delivers expertise in modifications, upgrades, troubleshooting, and service engineering support for machines in the field.

You ensure that service engineering activities are delivered with the right quality, capacity, and continuity, while acting as a key liaison between Engineering, Service, and Field Operations.

You report to the Service Manager and work closely with the Team Lead Field Service to ensure seamless alignment between engineering and execution.

What You’ll Be Doing
Lead & Develop the Team

Inspire, coach, and develop a team of Mechanical, Electrical, and Hardware Service Engineers

Conduct performance and appraisal reviews

Ensure the right skills, knowledge, and team capacity are in place

Identify training needs and initiate development programs

Play an active role in recruiting and onboarding new engineers

Foster a culture of collaboration, knowledge sharing, and continuous improvement

Take ownership of the quality and completeness of all service engineering deliverables

Drive Operational Excellence

Plan, assign, and prioritize service engineering work

Monitor capacity, planning, deadlines, and progress

Coordinate engineering input with Project Managers for service projects

Collaborate closely with Field Service to ensure smooth execution in the field

Support technical escalations and complex customer issues

Track progress, quality, and reporting of service activities

Provide clear reporting to the Service Manager on performance and bottlenecks

Improve Processes & Performance

Initiate and lead improvements in service engineering processes

Drive initiatives that improve efficiency, quality, and lead times

Actively contribute ideas that strengthen the service organization as a whole

Health, Safety & Environment (HSE)

Ensure engineering work complies with safety, health, and quality standards

Make sure technical solutions are safe to apply in the field

Proactively identify and mitigate safety risks in designs

What You Bring

Bachelor’s (HBO) level education or equivalent in  Mechatronics, Electrical Engineering, Industrial Automation , or similar

Several years of experience in a technical engineering role within  machine building or service

Proven leadership experience  or a strong ambition to grow into a leadership role

Strong communication skills, verbal and written

Ability to maintain overview and set priorities in a dynamic environment

Fluency in  Dutch and English

Natural empathy and a coaching-oriented leadership style

Clear communication

Coaching and mentoring

Planning and organization

Problem-solving and analytical thinking

Why Join Us?

A leadership role with real influence on people, processes, and performance

A technically challenging service environment with high-impact projects

Strong collaboration with engineering, service, and field teams

Opportunities to shape and grow a high-performing engineering team

A culture that values safety, quality, and continuous improvement

Apply now or reach out for a confidential discussion to learn more about how you can grow your leadership career with us.

Mpac designs and manufactures automated packaging machines for companies worldwide. We operate in various segments of the Fast Moving Consumer Goods (FMCG) industry, including  Healthcare ,  Food & Beverage , and  Pharma . We are part of the Mpac Group, with production facilities in the  United States, Canada, the United Kingdom, and the Netherlands , and sales and service offices in  Singapore and Thailand .

From these locations, we serve our customers globally.

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