Security Systems Technician

Security Systems Technician

Encore Fire Protection, Wilbraham, MA

At Encore Fire Protection, we are proud to be the east coast's largest full‑service fire protection company, serving over 97,000 customers from Maine to Florida. With a team of over 2,400 employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most.

We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

• Install, service, program, test, inspect and troubleshoot basic and complex security camera and alarm systems with limited or no supervision.
• May require some overtime hours at night, on weekends and at a moment's notice for emergency calls.
• Coordinate with contractors, customers, building maintenance personnel, and office personnel to execute daily workload.
• Identify code issues and non‑conformance issues.
• Provide accurate recommendations regarding system installation improvements.
• Respond and carry out to completion any troubleshooting and repairs on assigned customer systems.
• Maintain an exceptional work ethic and attention to detail.

• Massachusetts Electrical License.
• High school diploma required; industry experience preferred.
• Valid driver’s license.
• Knowledge of NFPA 72, NEC, Fire Alarm System Theory, OSHA Requirements, and industry standards for security and fire alarm systems installation.
• Experience with a variety of system manufacturers including Gamewell‑FCI, Siemens, Notifier, Edwards, Simplex, Honeywell, Firelite, etc.

• Competitive pay: hourly rate based on experience, with performance‑based bonus opportunity.
• Tuition assistance: paid tuition for fire protection‑related schooling needed to obtain licensing.
• Culture: results‑driven, collaborative, flexibility to express ideas.
• Company swag and attire (t‑shirts, hoodies, jackets) at least twice a year.
• Access to leading‑edge web‑based productivity tools.
• Health and wellness: comprehensive medical, dental, and vision coverage through Blue Cross.
• Retirement planning:
  Fidelity 401(k) plan with company match.
• Life insurance: company‑paid policy of $50,000.

Salary commensurate with experience, expected hourly range $30‑$60 per hour, with opportunity for a results‑driven bonus based on personal output and effectiveness in role.

Encore Fire Protection is an Equal Opportunity Employer and an E‑Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability or any other legally protected status.

Entry level

Full‑time

Management and Manufacturing

Facilities Services