Customer Service Representative

Join to apply for the Customer Service Representative role at Missouri Insurance Advisors
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Wildwood, MO

ASAP

$18.50 per hour, with a raise to $19.23 after 90 days.

Our innovative and growing company is on the hunt for experienced customer service reps that are interested in being part of something special. One of our mottos at Missouri Insurance Advisors is “work hard so you can play harder,” reflecting a culture that supports professional growth and investment in your future. Candidates hired will be on the ground floor of an expanding organization, contributing unique skill sets and ideas, and building a career rather than a job.

• Opportunity for advancement
• Paid time off
• Training & development

• Communicate with clients via phone, email, and SMS to ensure a positive experience.
• Learn basics about Medicare and ancillary products to answer customer questions and explain coverage.
• Maintain accurate records of client interactions and policy details.
• Exhibit excellent communication skills and phone call etiquette.
• Organize and manage time effectively.
• Work collaboratively as a team player.
• Demonstrate high professionalism and ethical standards.

• Serve customers by providing product and service information and resolving problems.
• Attract potential customers by answering product and service questions and suggesting additional offerings.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections, and following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.

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