Customer Service

Part Time Wilkes-Barre, PA, US

9 days ago Requisition

Salary Range: $16.50 To $16.50 Hourly

The Customer Service Representative is responsible for efficiently assisting the transportation customers with ticket sales, schedule and programs information for Shared Ride transportation both in person and via telephone inquiries. Job location will primarily be within transit facility office with availability to report to other LCTA offices as needed.

• Answering incoming calls providing schedule information, bus connections, explanations of route detours.
• Communicate with Van Operators to remain up to date on route changes.
• Process ticket sales to customers (monthly passes, shared ride, etc.).
• Record keeping of sales for Controller.
• Must maintain a pleasant attitude towards passengers and be able to handle complaints with positive language and calm demeanor.
• Maintain organized and clean work area.
• Report unsafe or hazardous conditions to Operations Manager and/or Road Supervisor/Dispatch.
• Must dress in appropriate attire as a representative of the Authority.
• May perform general labor duties on an as-needed basis, including filling schedule holders, assisting riders with information on ticket sales locations, general clean up of assigned work area.
• Perform other job-related duties as assigned.

This position is a part-time position. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Authority.

PA Driver’s License.

Successfully completion pre-employment drug test

Criminal background check

• High School Diploma or GED.
• One year of previous experience working in customer service.
• Knowledge of service area.
• Communications skills in customer service environment.

• Ability to adhere to work schedule and follows through on challenges as they arise.
• Ability to adhere to Authority policies and rules that are set forth; promotes the Authority’s safety standards; works with a sense of honesty and trustworthiness.
• Ability to attend safety and job related training.
• Maintains a feeling of pride in work; strives to achieve all goals.

Luzerne County Transportation Authority is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.