Aging Case Aide ; Local Government - Luzerne-Wyoming County Area Agency Aging

THE POSITION

The Luzerne-Wyoming County Area Agency on Aging (AAA) is seeking a compassionate and dedicated Aging Case Aide 2 to join the team. In this rewarding role, you will provide essential services to our senior community, assisting them in navigating a variety of support systems designed to enhance their quality of life. Advance your career while providing valuable services to the residents of Luzerne-Wyoming County.

Make a difference with our team!

As the Aging Case Aide 2, the majority of your work will be with the Intake/Assessment Unit covering Luzerne and Wyoming Counties. In this role, it is essential you maintain on‑going proficiency in the use of the statewide Department of Aging databases known as Well‑Sky and PIA. Work includes contacting consumers by telephone, assisting in the screening of referrals for Assessment, and referring consumer information to the appropriate department.

You will have the opportunity to field all incoming telephone calls from consumers who have questions about Aging Programs such as Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs. You can expect to complete request for assistance forms for consumers who come into the agency as walk‑ins and conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.

• Full‑time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30‑minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Luzerne‑Wyoming County. If no eligible candidates who live within Luzerne‑Wyoming County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S.
  * 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is…