Field Service Engineer - Harrisburg, PA

Field Service Engineer – Harrisburg, PA

Canon Medical Systems USA, Inc.

Remote, field based position. Must live in or near Harrisburg, PA (Central/Eastern PA, Philly, Wilkes‑barre).

• Install medical imaging equipment effectively and efficiently.
• Complete installation quality checklists.
• Perform preventive maintenance inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, timesheets and other administrative paperwork.
• Maintain all assigned assets per company policies and procedures.
• Improve personal productivity by enhancing product knowledge through formal and on‑the‑job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and application questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in one modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations; outside requests for non‑routine information requiring tact or judgment are handled.
• Plan own workload.
• Occasionally supervised; activities governed by general organizational rules and procedures; autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures; semi‑routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service‑selling skills.
• Work directly with eligible external customers in remote troubleshooting and, when possible, resolve product problems via phone.
• Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalate technical issues and inquiries as needed.
• Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitor and analyze service alerts from customer scanners and resolve or escalate as appropriate.
• Contribute to and generate knowledge articles per policies and procedures.

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain an active motor vehicle/driver’s license from the state where the employee resides.
• 2‑year Associate’s Degree in Electronics Technology or equivalent work experience.
• 3 years of advanced electronics experience.
• 5 years of field service experience.

Pay Information:
Min $74,000 to Max $119,600 annual equivalency (FSE) DOE.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Medical Equipment Manufacturing