Customer Success Coordinator

Be the first point of contact for consultants and clients and guide them to successful outcomes.

We’re hiring our first full-time employee and we're looking for an amazing person who will help us set the bar for what being a Strat Simple team member looks like. We're hiring a Customer Success Coordinator who will play a pivotal role in helping our customers (consultants and nonprofits) succeed.

You’ll support consultants and nonprofit users by setting up surveys, refining PowerPoint reports, and guiding them through onboarding and training. You’ll also build training materials, experiment with AI tools to improve workflows, and contribute ideas that make our processes better.

This is an entry-level role with real growth potential — perfect for someone who’s organized, tech-savvy, great with people, and eager to grow alongside a startup.

Location
:
While your daily work will be remote, we'd like you to be located within a 1 hour drive of Wilkes-Barre, PA to make it practical for us to do team meetings in person occasionally.

Pay: $15-20 an hour, extra commission possible but no other benefits. Our expectation is for this pay to have significant growth as we grow!

• Set Up Surveys: Configure virtual interviews in Strat Simple based on consultant instructions.
• Build Reports: Work in PowerPoint to refine and present automated analysis outputs for client-facing decks.
• Train & Support:
  • Lead onboarding sessions and feature walk-throughs.
  • Answer customer questions and troubleshoot issues.
  • Create and record short training videos and tutorials.
• Position Title
  :
  Customer Success Coordinator
• Leverage AI: Use AI tools (like ChatGPT) to streamline tasks, draft content, and automate workflows.
• Support Operations: Assist with special projects, automations, and administrative tasks that support the leadership team.

• Live within a 1-hour commute of Wilkes-Barre, PA
• Skilled in PowerPoint (or Canva, or Google Slides)
• Comfortable using AI tools like ChatGPT or Claude to work smarter.
• Strong written and verbal communicator.
• Highly organized, proactive, and self-directed.
• Energized by a fast-paced, evolving startup environment.

• Familiarity with strategic planning concepts (SWOT, KPIs, OKRs).
• Interest in nonprofits and community impact.
• Bachelor’s degree (business, communications, etc…) is preferred but not required.
• Experience in customer support, software businesses, or consulting.

• Be the first full-time hire at a profitable, growing startup.
• Work directly with the CEO and leadership team and help shape how we grow.
• Gain hands-on experience in entrepreneurship, customer success, operations, and AI.
• Help amazing nonprofits achieve their missions and make the world a better place for all of us!

Send us your resume and a short video (under 2 minutes) answering these two questions:

• Tell us about a time you had to learn something new quickly to solve a problem. What did you do, and what was the result?
• What is an example where you’ve used AI to make yourself more productive?

If you’re unable to record a video, you may instead provide written responses in your email.

We care less about formal degrees and more about initiative, learning ability, and genuine enthusiasm for helping clients succeed.

Strat Simple is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

Our goal, is to help you achieve your goals and we are here to support you. Reach out anytime you need us. We'd love to hear from you, please contact us.

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