Support Services Manager

Support Services Manager

Berkshire Hathaway GUARD Insurance Companies seeks a Support Services Manager. This role oversees daily operations and strategic direction of the Support Services team to deliver high-quality logistical, administrative, and facilities‑related services across the organization.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ "Superior" by AM Best and are owned by Warren Buffett’s Berkshire Hathaway group. Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals and have offices across the country.

Our vision is to be a leading small business insurance provider nationwide.

• Competitive compensation
• Healthcare benefits package that begins on the first day of employment
• 401(k) retirement plan with company match
• Paid time off to support work‑life balance plus 9½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule: 3 days in the office, 2 days from home
• Longevity award every 5 years of employment
• Tuition reimbursement after 6 months of employment
• Opportunities for continued training and career advancement
• And much more!

The Support Services Manager is responsible for overseeing daily operations and strategic direction of the Support Services team, ensuring delivery of high‑quality services across the organization.

• Supervise, mentor, and develop Support Services Representatives.
• Manage staffing schedules, performance evaluations, and training programs.
• Foster a culture of accountability, service excellence, and continuous improvement.

• Oversee print and mail fulfillment, shipping/receiving, inventory management, and inter‑departmental logistics.
• Ensure timely and accurate execution of support services across multiple office locations.
• Monitor service levels and implement corrective actions when needed.

• Manage scanning and data entry of checks received by the organization.
• Prepare and process deposits for all checks dispositioned by the administrative accounting team.
• Maintain provider files, ensuring accuracy and timely updates.
• Perform direct draft and deposit data entry in coordination with the accounting team.
• Ensure compliance with internal controls and confidentiality standards related to financial data.

• Identify and implement process enhancements to improve operational efficiency and reduce costs.
• Develop and maintain SOPs for all support services functions.
• Lead cross‑functional initiatives to align support services with organizational goals.
• Build and analyze process flow documents to improve workflows and customer experiences.

• Manage relationships with external vendors for supplies, shipping, catering, and facilities services.
• Negotiate contracts and monitor vendor performance.
• Develop and manage the Support Services budget, including forecasting and cost control.

• Oversee logistics for internal meetings, executive events, and company‑wide gatherings.
• Ensure high‑quality catering, room setup, and technical support for events.

• Serve as the primary point of contact for internal departments regarding support services.
• Communicate service updates, changes, and expectations clearly and proactively.
• Address escalations and ensure timely resolution of service‑related issues.

• Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
• Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role.
• Experience supporting accounting operations or financial data handling is a plus.
• Proven ability to lead teams and manage complex operational workflows.
• Strong organizational, analytical, and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and experience with inventory/order management and financial systems.
• Lean/Six Sigma background preferred.

50, USD

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.