Outreach Supervisor

This position is responsible for supervising education services, volunteer services and programs to DVSC clients and the community. This position needs to be an informed, articulate advocate and public representative for domestic violence issues. Additionally, provides supervision and assistance to the daily operations and staff of the shelter, bridge housing and hotline programs to ensure the delivery of quality services to clients as needed in collaboration with the Program Supervisor.

• Develop and maintain a wide range of knowledge related to domestic violence and homeless issues.
• Continually evaluate the practices and procedures of the Outreach program to provide recommendations on quality and efficiency improvements.

• Provide general domestic violence information and referrals to DVSC callers. Follow up on the referral list on a regular basis to ensure that information is current.
• Serve as a DVSC representative and liaison to community groups to ensure the provision of information and education about domestic violence and DVSC services to the community.

• Assist in the hiring of new staff and provide effective supervision and development to outreach staff. Conduct probationary and annual Employee Performance Evaluations in a timely deadline.
• Consult with Program Supervisor or Executive Director on all performance issues, potential terminations and other employee relations situations.
• Perform routine and regular checks of evening, night, and weekend shifts.
• Supervise community support groups.
• Handle any changes to the posted work schedule with minimum disruptions as possible.
• Work consistently towards developing and maintaining a culture of professionalism, support and assistance to all DVSC staff and clients.
• Responsible for regularly reviewing client cases and client-based software for suitable case management, quality and scope of services, follow up, and completion.
• Continually evaluates the policies, practices and procedures of the programs to provide recommendations on quality and efficiency improvements.
• Oversees Carbon County Rapid Rehousing Program and Luzerne County Housing Programs.

• Collaborate with the Training and Education Specialist to ensure the coordination, provision and timely completion of mandatory training of staff, volunteers and students.
• Recommend relevant continuing education and training for staff, volunteers and students.

• Ensure the accurate collection of clients, statistical, and outcome-based information and the required reporting of information to various funding sources.
• Ensure accurate documentation and collection of education and training related statistical information, particularly with regard to special projects. Maintain files of all substantial project-related literature and information.
• Supervise the accurate documentation and collection of all volunteer-related statistical information and maintenance of volunteer files.

• Provide intervention as needed with individuals, other agencies, and systems on behalf of clients. Provide assistance in filing victim compensation claims. Assists with “systems advocacy” efforts as requested or needed.
• Provide crisis intervention, intake, supportive options counseling safety planning, information and referral, advocacy with other community resources, follow up services, referral to emergency shelter and transportation arrangements, if needed, in person (Shelter/BH, court, and hospital) or on Hotline as necessary.
• Provide recommendations to policies/procedures to improve work processes, efficiency, and quality; based on working knowledge of the program. Assist in the planning, scheduling, and implementation of activities designed to promote client self-sufficiency and independence.
• Attend in-service training programs as scheduled/requested. Provide feedback on training acquired.
• Ensure a safe, secure and efficient facility. Perform basic preventative maintenance to remove any safety concerns.
• Perform other reasonably requested duties as per the Executive Director.
• Assist Development Coordinator with fundraising as needed.
• Ass…