Telecom Technician II

General Overview

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status – including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at People's Natural Gas? We have a great opportunity for a Telecom Technician II!

The chance to become a true subject matter expert in your career! You will have the opportunity to look at our systems and communication structure from the ground level up. This position offers career advancement opportunities and the chance to grow. Are you a future leader that likes to work hands on? Let’s Talk!

The Telecom team acts as an internal Telecommunications company for Peoples Gas by supplying Radio, Cellular service and SCADA support for daily operations. The Telecom Technician II installs, supports, maintains, and repairs all aspects of the Peoples Natural Gas communication network, which includes voice, data, and transport network. In this role you will verify service by testing circuits, equipment and alarms.

Using your company provided vehicle you will be on the go keeping the network up to date. This position has an on‑call schedule rotation every 6 weeks.

• Monitor and troubleshoot transport and communications platforms, identifying breakdowns and supporting the restoration and repair of normal operations through various testing methods and equipment.
• Oversee and resolve critical processes, assisting senior‑level technicians during emergency situations and periods requiring extended work hours, including on‑call responsibilities.
• Provide support to senior technicians in conducting site surveys and collaborate with departmental contacts to plan and coordinate the installation or upgrade of cabling and telecommunications equipment for small or basic systems.
• Assist in installing and upgrading new equipment, coordinating installation activities, and supporting the repair of distribution racks, interconnecting and distribution cables, terminals, intrusion alarms, alerting devices, grounding, and varied signaling and communication systems.
• Recommend precision adjustments to electrical control devices to ensure optimal operating efficiency.
• Install, test, maintain, and repair key telephony systems as directed by voice network senior resources.
• Liaise with vendors to obtain replacement components as necessary.
• Maintain accurate telephony/infrastructure line termination records and prepare thorough written reports documenting work completed.
• Collaborate with field technicians to ensure projects meet established quality and delivery standards.
• Support the implementation and maintenance of LAN/WAN equipment as instructed by data network management.
• Make recommendations following standard operating procedures.
• Perform additional duties as assigned or required.

• Three years of experience in telecommunications/telephony; RF experience or knowledge preferred.
• FCC license preferred.
• Vocational electronics or telecommunications training or an associate’s degree is desirable; relevant experience may substitute for preferred education.
• Valid driver’s license and eligibility to operate PNG company vehicles.

• Comprehensive understanding of voice, data, transport networks, and AC/DC power systems.
• Technical proficiency in installing and maintaining various telecommunications systems.
• Familiarity with RF/microwave, fiber, PBX, cabling, and data networks.
• Proficiency…