Customer Experience Associate Brick

Build customer loyalty through responsive service and thoughtful follow-up as a Customer Experience Associate with The Brick. Support customers across retail service activities.

Reporting to the Operations Manager, this Customer Service Associate position focuses on courteous responses, useful solutions, and ongoing customer support. The Brick values enthusiastic, team-oriented people with a customer-focused attitude and career-focused growth goals. Strong communication, organization, multitasking, computer, and Microsoft Office skills support the work. Availability for all shifts, including evenings and weekends, is required as needed.

• Support customer needs through timely follow-up
• Respond professionally to inquiries and provide solutions
• Promote loyalty with exceptional customer support
• Monitor and follow up on daily order reports
• Complete additional duties as assigned

• Customer-focused attitude and team-oriented approach
• High school diploma or equivalent
• Exceptional written and verbal communication
• Ability to multitask while maintaining organization
• Flexibility to work required shifts and weekends

Apply customer-focused communication, loyalty-building service, and organized follow-up as part of The Brick’s retail team.