Part Time Customer Service Agent

Join Pacific Coastal Airlines as a Permanent Part Time Customer Service and Cargo Agent in Williams Lake. Thrive in a rewarding, family-oriented environment while ensuring a seamless experience for our passengers.

In this role, you will excel with a commitment to safety and outstanding customer service. The position involves managing baggage, handling flight reservations, and assisting passengers with needs during boarding and deplaning. You will work in a dynamic setting that values collaboration and problem-solving skills.

Key Responsibilities:

• Check baggage and manage excess baggage charges

• Answer calls and handle flight reservations

• Resolve service disruptions and offer alternatives

• Process cargo shipments efficiently

• Assist passengers with accessibility needs

Requirements:

• Experience in customer-facing roles preferred

• Strong communication skills for difficult conversations

• Ability to work flexible hours, including weekends

• Comfortable using computers and payment systems

• Capable of lifting up to 70 pounds

Contribute to a people-friendly culture while delivering exceptional service at Pacific Coastal Airlines.
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