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Community Health Mental Health Family Advocacy & Support Services Crisis Counselor

Outreach Worker

Job in Williams Lake, BC, Canada
Listing for: Williams Lake First Nation
Full Time position
Listed on 2026-02-21
Job specializations:
  • Social Work
    Community Health, Mental Health, Family Advocacy & Support Services, Crisis Counselor
Salary/Wage Range or Industry Benchmark: 30000 - 60000 CAD Yearly CAD 30000.00 60000.00 YEAR
Job Description & How to Apply Below

ABOUT WILLIAMS LA FIRST NATION (WLFN)

The Williams Lake First Nation (WLFN), or the T’exelcemc (people of WLFN) have belonged to the Secwepemc (or Shuswap) Nation for over 6500 years. Today, the WLFN community includes a growing population of over 800 registered members who live on reserve in Sugar Cane, in nearby Williams Lake, BC, and across the globe.

We are Culturally Centered, Future Focused. WLFN provides staff with an excellent benefits package, RSP matching up to 8%, 3 weeks' vacation upon completion of probationary period, and many other benefits.

Final date to receive applications: March 12, 2026.

POSITION

The Outreach Worker provides culturally sensitive, accountable, and community-based support services to Williams Lake First Nation members using a strength-based and trauma-informed approach. Working within the Social Development Department, this role focuses on non-crisis outreach, relationship-building, systems navigation, and long-term follow-up support for individuals and families requiring assistance to access programs, services, and community resources.

Through culturally grounded case management and outreach, the Outreach Worker supports clients with problem-solving, skill development, referrals, and practical assistance related to housing, income supports, appointments, and community engagement. This role emphasizes continuity of care, prevention, and post-stabilization support, and works collaboratively with internal programs and external service providers.

This role is not a crisis response position and does not provide emergency intervention. Instead, it complements crisis services by supporting individuals before situations escalate and after stabilization, ensuring sustained connection to appropriate supports.

Employment Type

Full time permanent position. 35 hours per week from 8:30am-4:30pm with a one-hour unpaid lunch.

Probation Period

3 months from the date of hire.

Education Required
  • Certificate or diploma in Human Service or related field.
Experience Required
  • Proven experience supporting individuals with complex needs in harm reduction, conflict resolution, etc.
  • Experience working with Indigenous families and communities.
  • Experience providing family support, youth support, social work, or related field.
  • Trauma informed practice training, crisis Intervention training, suicide Prevention training, or related certification.
  • Related education or training in mental illness/addictions/special needs and related issues.
  • Knowledge of current social issues related to homelessness, mental illness, and substance use are essential.
Overtime Status

Non-exempt.

DUTIES AND RESPONSIBILITIES Administrative
  • Conduct scheduled meetings with clients in a professional, respectful, and supportive manner.
  • Provide consistent follow-up with clients, internal team members, and community partners to support continuity of care.
  • Provide post-stabilization follow-up for clients referred from health, crisis, or emergency services, focusing on referrals, advocacy, and practical supports.
  • Promote services offered by the Social Development Department and provide information and referrals to appropriate community programs, resources, and professionals.
  • Liaise with external service providers, professionals, and agencies to support client goals and service coordination.
  • Provide clients with information on community-based programs, schedules, and events.
  • Assist with transportation, appointment accompaniment, and practical support as required to support client engagement.
  • Maintain comprehensive, accurate, and timely case notes and documentation for all client interactions.
  • Provide culturally competent services and demonstrate an understanding of the impacts of colonization, intergenerational trauma, and systemic barriers on Indigenous individuals, families, and communities.
    • Program Management
  • Work collaboratively with Social Development programs and other WLFN departments to support identified family and client needs.
  • Maintain relevant records, statistics, and outcome data related to client engagement and service delivery.
  • Prepare reports and provide updates to the Social Development Manager as required.
  • Provide education, mentorship,…
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