Screener- Access

Colonial Behavioral Health provides opportunities for recovery to individuals and their family members in the areas of mental illness, substance use disorder, and developmental disabilities. Colonial Behavioral Health serves the citizens of James City County, City of Poquoson, City of Williamsburg, and York County.

We are currently recruiting for a Screener within our Central Access Department. This position serves as the primary point of contact for triage of new CBH referrals. This position performs a variety of clerical, administrative, technical, and administrative tasks for the assigned program unit.

• Provides telephone, in-person, communication via emails and telehealth screenings to persons requesting CBH services and admission to identify needs, select services, and link to those services
• Assist with orientation to agency through of review of human rights and release of information
• Collects basic demographic information
• Coordinates with fiscal department regarding insurance coverage verification, provider matching and sliding scale fee
• Manages intake appointment and walk-ins
• Completes screening documentation in the CBH electronic health record system
• Collaborates with clinical team, fiscal and administrative staff on behalf of central access
• Ability to Travel to other Central Access Locations within Colonial Behavioral Health
• Performs other related duties as requested or assigned.

Monday - Friday: 8:00am - 5:00pm

• Must have the ability to prioritize tasks and take initiative.

• Must be able to maintain a high level of confidentiality.

• Possess the ability to interact with clients, coworkers, and the public in a pleasant, tactful and courteous manner. Knowledge of appropriate office practices and other computer experience required.

• Knowledge of HIPAA regulations

• Medical transcription experience is preferred.

• High school diploma or equivalent required.

• At least one year of medical/behavioral health administrative support experience required.

• Competitive compensation (
  Salary range: Based on qualifications and relevant experience)
• Virginia Retirement System
• Health, Dental, Vision, & Life Insurance
• Health Savings Account/Flexible Spending Accounts
• Public Student Loan Forgiveness (PSLF) employer

Colonial Behavioral Health is an Equal Employment Opportunity Employer.