Administrative Assistant

Administrative Support

At Colonial Behavioral Health, we are committed to helping individuals and families build healthier, more fulfilling lives. We provide vital services and support to individuals experiencing mental health, substance use disorders, and developmental disabilities. Our services reach the communities of James City County, York County, the City of Williamsburg, and the City of Poquoson.

We are currently seeking a detail-oriented, organized, and motivated Administrative Support professional to join our Program Support Department. In this role, you will play an important part in supporting daily operations by providing essential clerical, administrative, and technical assistance to your assigned program units.

• Answers incoming calls, responds to inquiries, and ensures callers are transferred appropriately
• Opens and closes encounters in the electronic medical record.
• Scans and attaches information into the electronic health record.
• Processes releases of information as instructed by clinical staff.
• Serves as receptionist, greets clients and visitors and monitors the waiting area.
• If applicable, schedules appointments and maintains appointment calendars for clinical staff in the electronic medical record.
• Other duties as assigned

The position offers two schedule options: 8:00 a.m. – 5:00 p.m. or 11:00 a.m. – 8:00 p.m. This position requires flexibility to work days, evenings, nights, weekends, and holidays based on program and community needs.

Skills and Qualifications

• Must have the ability to prioritize tasks and take initiative.
• Must be able to maintain a high level of confidentiality.
• Possess the ability to interact with clients, coworkers, and the public in a pleasant, tactful and courteous manner.
• Knowledge of appropriate office practices and other computer experience required.
• Knowledge of HIPAA regulations
• Medical transcription experience is preferred.
• High school diploma or equivalent required.
• At least one year of medical/behavioral health administrative support experience required.

Our compensation package includes:

• Competitive compensation
• Virginia Retirement System
• Health, Dental, Vision, & Life Insurance
• Health Savings Account/Flexible Spending Accounts
• Public Student Loan Forgiveness (PSLF) employer

Colonial Behavioral Health is an Equal Employment Opportunity Employer.