Reservations Agent

Overview

A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

• Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
• Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
• File guest correspondence or other reservation documentation as needed.
• Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
• Coverage and execution of Front Desk duties as needed.
• Generate outbound call revenue.
• Assist Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage.
• Follow all policy, procedures, and service standards.
• Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.

• Ability to converse coherently in English.
• Must be at least 18 years of age.
• 1-2 years of guest service/customer service experience required.
• Ability to deal with callers tactfully.
• Ability to use basic computer applications.
• Basic keyboarding proficiency.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to retain information.
• Ability to work in a fast-paced environment.
• Effective time management and organizational skills.
• Strong communications skills.
• Standing/Sitting for up to eight hours per shift.
• Ability to work days, nights, weekends, holidays.