Reservations Specialist

Reservations Specialist – Williamsburg, VA (Onsite)

Location:

Williamsburg, VA (Onsite)

Schedule:

8:30 AM – 5:00 PM Monday‑Friday and one Saturday a month

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a customer‑focused, detail‑driven Reservations Specialist who will support owners, manage accurate reservation activity, and ensure a seamless, high‑quality experience across our resorts, partners, and internal teams.

Why You’ll Love Working at Vacatia:
Build the Future;
Impact That Matters;
Innovation at Scale;
Autonomy and Ownership;
Culture of Growth. Work with advanced property management systems, automated reservation ingestion tools, and cross‑functional resort teams to create a seamless owner and guest journey.

• Manage and execute accurate reservation processing across exchange partners (RCI, Interval International, Platinum Interchange) and online travel agencies (Expedia, Agoda, ).
• Handle high‑demand call center volume, providing efficient, accurate assistance.
• Support and guide owners through maintenance fees, reservation usage, contract details, and exchange procedures to maximize their ownership experience.
• Maintain and update owner information and reservation records within property management systems to ensure accuracy and efficiency.
• Process payments and perform financial duties including maintenance fee payments, taxes, and collections activity.
• Collaborate with internal teams, including front office and resort operations, to research issues and resolve owner or reservation‑related questions.
• Adhere to policies and standards to ensure compliance, professionalism, and a consistent owner experience.

• Strong customer service experience; hospitality, hotel, resort, or timeshare experience preferred but not required. Proven accuracy in data entry, reservation processing, or administrative work.
• Strength in communication, problem‑solving, and handling multiple tasks with professionalism.
• Ability to provide clear guidance to owners, simplify complex policies, and execute tasks with precision.
• Experience with reservation systems, property management tools, and common office software.
• Hospitality, travel, call center, or Owner Services/Reservations/Front Desk experience is a plus.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Strategy/Planning and Information Technology
• Industries:
  Technology, Information and Internet