Front Desk, Customer Service/HelpDesk

Job in Williamsburg, James City County, Virginia, 23187, USA

Listing for: American Family Fitness

Full Time position
Listed on 2026-10-10

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, Event Management & Planning
Hospitality / Hotel / Catering
Customer Service Rep, Event Management & Planning

Salary/Wage Range or Industry Benchmark: 12 - 16 USD Hourly USD 12.00 16.00 HOUR

Objectives: To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information and ensuring them a pleasant visit.

Reports to: Front Desk Manager

Game Plan

1. Arrive five to ten minutes early to read and sign the communication log.

2. Dress in appropriate attire to include nametag.

3. Clock in under employee number.

4. Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.

5. Understand and implement guest policy.

6. Monitor member check in by checking their membership card and photo .

7. Understand and administer the "UPS" system for the membership directors.

8. Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.

9. Properly take phone messages. Make sure to always include name and phone number. Initial all messages.

10. Record all reservations with a name and phone number and your initials.

11. Take names on sign-up sheet for the Strong class up to one hour in advance.

12. Attend mandatory monthly meeting.

13. Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.

14. Open and close club. Refer to opening and closing duties list.

15. Inform all members of upcoming activities, promotions, and policy changes.

16. Maintain a clean and attractive front desk area.

17. Prepare new member packets.

18. Prepare and log status forms.

Requirements

Must have a flexible schedule and be willing to work nights and/or weekends and some holidays.

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Front Desk, Customer Service​/HelpDesk

Front Desk, Customer Service/HelpDesk