Turnstiles Ambassador

busch gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

you will support park entry operations by safely managing guest access, maintaining efficient flow through admission points, and delivering exceptional guest interactions that create a welcoming first impression of the park.

you will:

• welcome guests with enthusiasm and professionalism at the park entrance.
• utilize handheld scanners and tablets to validate tickets, annual passes, reservations, and credentials, enforcing park entry requirements in accordance with established policies.
• validate: ticket type and admission date reservation eligibility pass holder identity and photo verification validate stamps and tickets for re-entry admissions monitor alerts for invalid tickets, duplicate scans, expired passes, or access discrepancies.
• ensures excellent guest service by responding to guest requirements, expectations, and needs, explaining admission products, and directing guests while in the entrance plaza.
• quickly identify and respond to suspicious behavior or unauthorized access attempts.
• direct guests to guest relations when ticket issues require escalation.
• collect zip codes and multi-day admission information using handheld and tablet devices.
• stamp hands for re-entry at designated exits.
• troubleshoot minor connectivity or scanning issues and report technical concerns immediately.
• maintain knowledge of admission products, pass holder perks, and current promotions.
• communicate effective with fellow team members, supervisors, vendors, and guests.
• high guest interaction and repetitive scanning tasks.
• monitor for suspicious behavior or invalid access attempts
• perform other duties assigned by leadership
• work other areas of the guest arrival team as needed

• be at least 16 years of age
• previous customer service experience a plus
• handle multiple tasks in a fast-paced work environment.
• must be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs.
• able to positively interact with guests and co-workers of all ages, different ethic/cultural backgrounds and/or language, and individuals with special needs.
• must be able to manage time wisely and set priorities effectively.
• able to use technology interfaces, including computers, tablets, and handheld devices.
• able to read small print on different device screen sizes
• able to follow all park and departmental policies and procedures
• willing to comply with all sea grooming guidelines and employment standards.
• able to successfully complete all legal, company, and department training requirements to include, but not limited to, passing required tests and certifications with established timelines
• ability to maintain composure and make quick decisions in stressful situations
• ability to lift, push, pull and/or carry up to 50 lbs.
• maintain a safe work environment and adhere to safety requirements
• work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays

• kneeling
• squatting
• bend floor-to waist/waist-to-overhead
• reach overhead
• simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

compensation: 12.77 usd hourly

• free park admission
• discounts on park admission tickets and passes for family and friends
• park discounts on…