Office Assistant Primary Care Midtown

Position Overview

Office Assistant – Riverside Health System.

Location:

Williamsburg, Virginia

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by appropriately entering and updating patient demographics in the patient registration software, greeting patients and answering multi‑phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep, and providing information to and for the patients. Employees may be asked to float to other practices within the region providing support as needed.

• Ensure all patient registration and demographics information is correct and updated as needed.
• Complete check‑in and check‑out in a timely manner and collect payments from patients regarding appointments, forms, or past‑due balances.
• Monitor the daily schedule, including scheduling/rescheduling appointments when necessary (e.g., doctor’s illness, meetings, or vacation).
• Complete clerical chart prep; prepare and print visit‑related documents such as consents, receipts, and visit summaries.
• Promote the Riverside Care Difference through exceptional customer service—greet all participants with immediate acknowledgment, manage expectations with clear explanations, and use good telephone etiquette.
• Maintain referrals and insurance information; obtain referrals or schedule referrals upon receipt from referring locations, ensure referrals are attached with an approved insurance authorization, and obtain insurance authorizations as necessary.
• Recommend process improvements to the practice manager, maintain the appearance and cleanliness of the reception area, and actively engage in team huddles and staff meetings.

• High School Diploma or GED (required).

• 1 year Medical Office experience (preferred).

To learn more about being a team member with Riverside Health System, visit us at

Entry level

Full‑time

Administrative

Hospitals and Health Care