Medical Office Receptionist

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Free food & snacks

Williamsburg Urgent Care is a doctor owned and operated practice, and the top rated UC in the area. We are searching for a Receptionist to provide a positive patient experience to our community. Our mission is to provide an exceptional patient care experience in a compassionate environment. Each employee plays a vital role by living our cultural values—being patient‑centered, thinking first and building trust with all patients.

• Greeting patients and visitors and answering inquiries on the phone and in person.
• Comforting patients and visitors by anticipating anxieties and ensuring availability of treatment.
• Scheduling and keeping appointments on track by notifying nurse of patient’s arrival.
• Securing and maintaining patient accounts by obtaining and updating personal and financial information, expediting third‑party claims, and ensuring confidentiality.
• Processing and filing scanned documents that come into the office daily.
• Collecting co‑pays and balances due upon patient’s arrival.
• Facilitating a smooth and efficient operation by monitoring patient flow and helping to decrease wait times.
• Maintaining a safe, secure, and healthy work environment for patients and staff.
• Protecting patients’ rights and privacy by maintaining strict confidentiality of personal and financial information in accordance with HIPAA.

• A natural sense of etiquette & professionalism while speaking to our patients and internal staff.
• Must have a caring attitude and be able to show genuine empathy toward patients.
• Exceptional telephone, verbal and written communication skills.
• Superior customer service skills.
• Able to actively listen and employ information received.
• Able to maintain professionalism and customer focus in a stressful and fast‑paced environment.
• Able to multi‑task while ensuring accuracy and adherence to policies and procedures.
• Must have a high attention to detail and accuracy and have superior organizational skills.
• Must be trustworthy and flexible.
• Strong computer skills to manage our electronic records systems accurately and efficiently, while scheduling patient appointments and resolving other patient concerns.
• Able to receive and provide ongoing coaching, guidance, and constructive feedback.

Full-time, Part-time

Competitive

10 – 40 per week

Outpatient, Urgent care center

Urgent Care

If interested, please apply! We’re looking to fill this role as quickly as possible! For more information on our clinic visit: