Banquets Set-Up Lead

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The Lead Banquet Coordinator assists in leading the Banquet House cleaner Department to ensure the continual cleanliness and attractive presentation of the Conference Center (Inside and Outside), and to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions on and offsite.

About The Position

• Lead the activities of the Conference Center Banquet House cleaner Staff to ensure work assignments are completed in a timely and efficient manner to given standards and customer expectations.
• Transport banquet, catering and conference items to locations as requested. Lead team to ensure items are properly set up and taken down.
• Monitor the quality of service during functions and resolve issues or complaints; keep management informed of problems.
• Regularly review the Meeting Scope and other reports to determine customer satisfaction and take action to correct deficiencies.
• Prepare or review schedules adhering to staffing and budgetary guidelines.
• Monitor payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.).
• Coordinate repairs of facilities and equipment with maintenance teams or outside contractors.
• Ensure supplies and equipment are adequate to complete daily assignments; arrange for supplemental equipment if required.
• Collaborate with conference services, chefs, clients and banquet department to design and implement event setup.
• Identify benchmark standards, implement standards and administer department policy.
• Attend regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments.
• Meet with conference clients at pre-conference meetings and monitor on-site set-ups to ensure client satisfaction.
• Inspect conference room setups daily to ensure standards have been met.
• Perform other related duties as assigned. This is a non-exempt position, eligible for overtime per FLSA.

• High school diploma or equivalent.
• 5 years of experience with setting up events, hospitality operations, and/or food and beverage services.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook).
• Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.
• Must be able to provide a 5-year Motor Vehicle Record prior to employment
• Must be at least 21 years of age
• May not have more than 1 moving violation or at-fault accident within 12 months
• May not have more than 2 moving violations or at-fault accidents within 36 months
• May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

• Seven or more years of experience with setting up events, hospitality operations, and/or food and beverage services.
• Previous experience with industry Point of Sale and Hotel Date Input Systems (Opera).
• Previous experience as a banquet house cleaner or lead banquet house cleaner.
• In-depth knowledge of various banquet room setups (Conference, Classroom, Theater).
• General knowledge of conference center operations.
• Outstanding interpersonal and public contact skills.
• Basic mathematical abilities to perform and process banquet checks.
• Ability to lead and train banquet house cleaner employees and analyze expenses to manage to budgetary guidelines.
• Commitment to outstanding guest service and experience in stressful situations.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Note:

This description reflects the responsibilities and requirements currently associated with this role and may be updated as needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality