Guest Experience & Front Desk Coordinator
Listed on 2026-10-15
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Hospitality / Hotel / Catering
Front Desk/Receptionist, Customer Service Rep, Hotel Front Desk
Colonial Williamsburg Foundation seeks a Guest Service Coordinator based in the Lodge Front Office to support guest journeys. You will work with Front Desk Agents, Bell Staff, and Housekeeping to ensure smooth stays, handle phone routing, and uphold Marriott Autograph Collections Standards.
You’ll answer calls, coordinate with departments, manage guest information, and monitor feedback from Medallia, Trip Advisor, and Google to resolve issues promptly.
The Guest Experience & Front Desk Coordinator role at Colonial Williamsburg Foundation is now open for applications in Williamsburg, VA, United States.
Join Colonial Williamsburg Foundation and contribute to our ongoing work.
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This posting is for the Guest Experience & Front Desk Coordinator role at Colonial Williamsburg Foundation, based in Williamsburg, VA, United States.
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