General Manager

Job Overview

The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the hotel. This role oversees all departments, ensuring exceptional guest experiences, strong financial results, and alignment with OTH Hotels Resorts’ brand standards and ownership expectations.

The General Manager drives profitability through effective P&L management, revenue growth, cost control, and operational efficiency while fostering a high-performance culture focused on service excellence and team development. This role serves as the primary leader and ambassador of the property, representing the hotel to guests, employees, ownership, and the local community.

• Provide overall leadership and direction for all hotel operations, including Rooms, Food & Beverage (if applicable), Sales, Maintenance, and Administrative functions.
• Ensure operational excellence across all departments in alignment with brand standards and ownership expectations.
• Develop and execute strategic plans to achieve property goals and performance targets.
• Oversee daily operations to ensure efficiency, consistency, and guest satisfaction.

• Full responsibility for property Profit & Loss (P&L) performance.
• Develop budgets, forecasts, and financial plans to achieve revenue and profitability goals.
• Monitor labor costs, expenses, and operational efficiencies.
• Drive revenue generation strategies and cost-control initiatives.

• Ensure exceptional guest satisfaction and service delivery across all touchpoints.
• Oversee resolution of escalated guest concerns and VIP relations.
• Champion a culture of hospitality excellence and continuous improvement.
• Monitor guest feedback and implement service enhancements.

• Partner with sales and revenue teams to drive occupancy and revenue growth.
• Support strategic marketing initiatives and new business development opportunities.
• Build and maintain relationships with key accounts, partners, and community stakeholders.

• Recruit, develop, train, and retain high-performing leadership and staff.
• Establish accountability standards and performance expectations across departments.
• Oversee succession planning and leadership development initiatives.
• Foster a positive, inclusive, and high-performance culture.

• Oversee property condition, including preventive maintenance programs and capital improvement projects.
• Ensure the hotel is maintained in excellent physical condition and brand compliance.
• Coordinate with engineering and external vendors for repairs and upgrades.

• Ensure compliance with all local, state, and federal regulations including safety, health, and zoning requirements.
• Implement and enforce safety and security protocols across the property.
• Maintain adherence to company policies and brand standards.

• Represent the hotel in the local community and professional organizations.
• Build strong relationships with civic leaders, tourism boards, and business partners.
• Attend industry events, trade associations, and hospitality conferences as required.

Education: Bachelor’s degree required; advanced degree or equivalent experience preferred (Hospitality, Business Administration, or related field).

Experience: 10+ years of progressive leadership experience in hospitality, including prior executive-level experience such as Director of Operations or Hotel Manager of a large/full-service property. Proven success in P&L management, financial performance, and operational leadership required.