Assistant Branch Manager

Assistant Branch Manager – Bay Port Credit Union (Virginia) Description

The primary purpose of this position is to provide quality service to current and potential Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include daily supervision of branch staff while ensuring effective operational practices;

assisting staff with decision making, researching balancing discrepancies completing end of month reports, and evaluating tellers’ performance. Provides support to the employees by coaching, training, and assisting with complex transactions and inquiries.

• Coaching and Leadership:
  Mentor and coach branch staff to achieve individual and team goals; provide ongoing feedback and training; foster a collaborative and motivating work environment.
• Sales and Business Development:
  Drive branch sales goals by developing and implementing effective sales strategies; identify and pursue new business opportunities and relationships within the community; monitor and analyze sales performance, adjusting strategies as needed to meet targets.
• Member Service Excellence:
  Ensure all members receive exceptional service and support; address and resolve member concerns, account inquiries and issues with professionalism and efficiency; assist members with account management; promote a member‑centric culture; support members with loan applications, processing and follow‑up.
• Operational Management:
  Assist in managing branch operations, including compliance with credit union policies and procedures; oversee cash handling, transaction processing and other operational tasks; ensure branch security and adherence to safety protocols.
• Team
  
  Collaboration:
  
  Work closely with the Branch Manager and other team members to achieve branch objectives; participate in branch meetings and contribute to strategic planning and decision‑making; collaborate with other branches and departments to enhance overall credit union performance.
• Alignment with Core Values:
  Adhere to Bay Port Credit Union’s Core Values:
  Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

• Education: High school diploma or equivalent.
• Experience: 2–4 years of teller, member service, loan or related experience; preferred previous supervisor or leadership roles.
• Knowledge: General credit union operational procedures, including cash handling, teller duties and loan processes.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and reserve the right to perform pre‑employment substance abuse testing.