VP, Client Services

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross- functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives :

• CLIENT RELATIONSHIP:
  Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.
• STRATEGY:
  Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation.
  
  The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category. With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view.
• ORGANIC GROWTH:
  Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.
• MENTORING:
  Effectively lead and support employee-engagement opportunities and foster cross-discipline relationships to better our agency’s culture, resources, talent development, and marketplace position. Set clear performance expectations, communicate alignment between individual roles and overall organizational strategy, and deliver on employee value proposition. Support and leverage talent programs and initiatives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product strategy
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate
• Keep SVP/EVPs apprised of…