Supervisor of Evening Programs

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life.

The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes.

Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

The Supervisor of Evening Programs provides leadership support for the department's overall operations. Regularly monitors and adjusts program ticket inventories and works directly with the scheduling department to ensure adequate coverage for all night programming. Provides staff coaching and constructive feedback to ensure staff are consistently delivering world-class guest experiences and impeccable hospitality while maintaining a healthy and positive work environment for all employees.

May also work with the Manager to develop, direct, and manage assigned programs as needed. The work schedule requires flexibility and includes weekends, holidays, and evenings.

• Directly supervises and oversees day-to-day operations of all Evening Programs and staff to ensure the consistent delivery of excellent guest experiences through high-quality programming and performances
• Communicate regularly and effectively with Evening Programs staff
• Ensure compliance and consistent application of the Foundation’s policies.
• Work with the Manager and Scheduling Department to create and manage monthly staff schedules in a timely fashion to ensure proper coverage of all necessary shifts
• Coordinate new employee onboarding training, rehearsals, and costume fittings
• Manage evening programs ticket inventory to achieve the most efficient and effective use of staff, venues, and demand with sensitive capacities, and coordinate with Group Sales, Concierge Staff, Visitor Center, and other point of sales outlets.
• Collaborate with the Special Events team by providing staffing and leadership support for Historic Area events and special programs.
• Take appropriate action to ensure the safety and comfort of our guests, staff, and historic assets.
• Model appropriate behavior for the team, demonstrating exceptional communication and treating every member of their team fairly and consistently.
• Oversee all required paperwork, including program reports, time records, work-related accident reports, etc., in a neat, accurate, and timely manner.
• Handle last-minute program and staffing changes to provide the best possible experience for our guests
• Ensure overall tour and program quality control by regularly monitoring staff performance
• Monitor and enforce compliance with all safety policies, and procedures for handling “open flames” (e.g. candles, cressets,…