Assistant Director of Dining Services

Description

Culinesse, from Latin culina (of the kitchen) and esse (essential nature), is a forward thinking boutique dining service company that elevates retirement community living by centering on highly personalized resident and guest experiences. We are designed for senior living communities who seek to develop their own individual identities while having access to our team’s expertise, support and resources. Helping clients nurture their brands is our passion because when they thrive, everyone thrives.

Transparency in pricing, sourcing, communications, preparation methods and ingredients is the backbone of the Culinesse brand. All that we do is done with purpose and honesty. Culinesse understands the importance of nourishing the whole person and respecting the sacredness of the environment. Life-enhancing and authentic food connects us.

Are you a hands-on, innovative leader, with hospitality experience? Do you enjoy working in a fast-paced team environment? Are you able to influence and embrace change by initiating creative solutions?

Culinesse, LLC is looking for an Assistant Director of Dining Services to join our team! An Assistant Director of Dining Services who can lead by example and has experience with high volume catering services.

The Assistant Director of Dining Services will be responsible for aiding the Director of Dining Services. The general responsibilities of the position include, but are not limited to, those listed below (under "Tasks"). These responsibilities may differ among accounts, depending on business necessities and client requirements.

This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment.

• In support of Director, oversee daily dining operations across all venues;
• Ensure consistent execution of service, hospitality, and operational standards;
• Provide on-site leadership during peak service periods, evenings, weekends, and emergencies;
• Assume full operational authority in the absence of the Director, including decision-making, staffing adjustments, and issue resolution;
• Lead, manage, and hold dining staff accountable for performance, conduct, and service standards;
• Oversee staffing, scheduling, and labor deployment, adjusting staffing plans in response to census, service demands, and operational needs;
• Promote a positive, team-focused work environment aligned with organizational values;
• Complete quarterly People Analyzer Tools (PATs) and utilize results to support performance improvement and recognition efforts;
• Ensure all dining areas operate in accordance with organizational standards for cleanliness, service, and readiness;
• Coordinate with culinary leadership to ensure seamless front-of-house and back-of-house operations;
• Ensure high-quality service and operational effectiveness during meal service by monitoring service flow and staffing levels, conducting routine rounds, and implementing continuous improvements to the dining experience;
• Maintain accurate and timely documentation and communication related to dining operations, service issues, and performance;
• Monitor resident satisfaction and ensure prompt response and service recovery related to feedback and concerns;
• Evaluate trends (comment cards, informal feedback) and drive improvements;
• Lead and support planning and execution of resident programs, themed dining, catering, and events to ensure service quality, presentation, and budget alignment;
• Enforce Dining Services policies and procedures, including sanitation, infection control, uniform standards, and conduct expectations;
• Participate in and ensures team compliance with…