Assistant Supervisor, Merchandise

busch gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

you’ll help lead and inspire a team to deliver great guest experiences from the get-go.

you will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

you will also:

provide and lead team to deliver superior guest service

ensure excellent customer service by responding to customer requirements, expectations, and needs

regularly keeps ambassadors motivated and energized

open and close facility in accordance with established procedures

follow up on daily operational needs and communicate all facility issues as appropriate

troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment

carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems

ensure meal and rest periods are provided to ambassadors as required by company policy

successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)

monitor stock inventory for facility, to include damage and min/max, and elevate issues to supervisor

monitor safety of ambassadors and merchandise facilities

sign off on customer refunds up to $50.00

maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate ppe for work location

other duties as assigned

occasionally assist other locations and areas in the park as needed

18 years of age or older preferred

high school diploma or equivalent

previous assistant supervisor experience at a theme park preferred

outgoing, able to provide great guest service and interact favorably with public

ability to self-motivate as well as motivate ambassadors

strong basic math and cash handling skills

basic knowledge of computers with ability to work with windows-based software

basic knowledge of financial terms for revenue department

able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)

strong written/verbal communication skills

able to handle multiple tasks in a fast-paced work environment

able to stand, sit and/or walk for prolonged periods of time

13.41 usd

ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• free park admission
• discounts on park admission tickets and passes for family and friends
• park discounts on food, merchandise, etc.
• scholarship opportunities
• exclusive employee events and giveaways

all applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or covered veteran status. United parks & resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world.

We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.