Store Manager, Retail & Store Manager

The ReStore Manager is responsible for the day-to-day operations of the Habitat ReStore location, ensuring efficient retail operations, strong customer service and the successful processing and sale of donated materials. The Manager leads store staff and volunteers, supports revenue generation goals and ensures that the store operates in alignment with Habitat for Humanity Peninsula & Greater Williamsburg’s mission and policies. The ReStore Manager plays a key role in maximizing store profitability while maintaining a welcoming environment for customers, donors, volunteers and community partners.

• Oversee daily operations of the ReStore including opening/closing procedures, sales floor management, donation intake, pricing and merchandising.
• Ensure store cleanliness, organization and safety standards are maintained at all times.
• Monitor store performance metrics including daily sales, average transaction value (A$T) and inventory turnover.
• Implement store promotions, sales strategies and merchandising techniques to increase revenue.
• Ensure proper processing, display and rotation of donated inventory.

• Create and manage staff schedules to ensure adequate coverage.
• Supervise ReStore staff and provide ongoing coaching, training and performance management.
• Support a culture of safety, security, inclusivity, acceptance and creativity to maximize productivity amongst staff, volunteers and supporters. Ensure a harassment-free and gossip-free workplace. Uphold confidentiality and promote respect.
• Conduct regular staff meetings and communicate organizational updates.
• Address employee concerns, performance issues and disciplinary matters in accordance with HR policies.

• Work closely with the Volunteer Coordinator to ensure volunteers are welcomed, trained and effectively integrated into store operations.
• Provide guidance and support to volunteers working in the store.
• Promote a positive volunteer experience and recognize volunteer contributions.

• Ensure merchandise flows from the processing areas to the retail floor in an efficient and quick manner.
• Maintain clear guidelines for acceptable donations.
• Work with the ReStore team to maximize value from donated items.
• Ensure donor interactions are professional and appreciative.

• Track and report daily sales and store performance metrics.
• Assist with budgeting and financial forecasting for the store.
• Monitor expenses and ensure responsible use of resources.
• Maintain accurate records related to donations, sales and inventory.

• Create and enforce safe work practices for all team members and volunteers.
• Ensure insurance claims and workers comp claims are filed and recorded properly.
• Build relationships with other affiliates for sharing of information & best practices.
• Follow set guidelines for accidents, injuries, weather-related activities or security breaches.

• Serve as a positive ambassador for Habitat for Humanity in the community.
• Support marketing and outreach efforts that promote the ReStore.
• Encourage partnerships that increase donations and customer traffic.

• Minimum 3–5 years of retail management experience. Prefer 5+ years.
• Experience in nonprofit retail, thrift or donation-based operations preferred.

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Financial and operational management experience.
• Ability to work with diverse populations including staff,…