Supervisor, Theatrical Services; Audio​/Visual

busch gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

the audio/visual supervisor leads and manages the daily technical operations, maintenance, and personnel of the a/v technical services team across park attractions, theatrical spaces, and special events. This leadership role oversees preventative maintenance programs (green tagging/shutdown), trouble call resolution, project installations, and corporate/park event setups. The supervisor is responsible for scheduling, team development, budget tracking, and ensuring the highest standards of reliability and safety for all park-wide audio, video, camera, and control network systems.

• team leadership & scheduling: supervise, mentor, and train seasonal and full-time a/v technicians; manage timekeeping (kronos), work schedules, daily shift assignments, and activity logs.
• hiring & development: assist with recruiting, interviewing, onboarding, and training seasonal technicians, ensuring high technical standards and safe work practices across the team.
• preventative maintenance & daily operations: supervise daily systems inspections, morning green tagging, evening shutdown procedures, and preventative maintenance on all park a/v, ride audio, camera, games, photo, and background sound systems.
• trouble call & service management: coordinate and supervise immediate response to field trouble calls, ensuring efficient diagnosis, repair, and follow-up in accordance with standard operating procedures (sops).
• advanced system programming & maintenance: program, configure, and troubleshoot q-sys, dsp networks, brightsign digital signage, camera systems, video projection, and plc-integrated audio/visual control systems.
• event & production support: plan, supervise, and execute high-quality a/v setups for corporate presentations, park meetings, special functions, and park-wide seasonal events.
• capital projects & installations: oversee installation, cabling/fiber infrastructure pulls, equipment tuning, and seasonal strike/install projects across park venues.
• budgeting & procurement: track departmental project budgets, initiate equipment and supply orders via procurement systems (sap), generate work orders, and maintain shop inventory.
• facility & vehicle standards: ensure park safety targets, cleanliness, and organization are maintained across technician shops, storage facilities, job sites, and department vehicles.
• perform other duties as assigned.

• education: high school diploma or equivalent required; trade school, college coursework, or degree in audio/visual technology, electronics, or a related field strongly preferred.
• supervisory experience: minimum 2-3 years of supervisory or leadership experience managing technical crews, project timelines, and operational workflows.
• technical experience: minimum 3 years of hands-on experience installing, operating, troubleshooting, and repairing professional a/v systems, video projectors/screens, commercial audio dsps, and control networks.
• system expertise: working knowledge and programming familiarity with q-sys / audio dsp architectures, digital video signage, network switches, and basic plc integration.
• fabrication & repair skills: practical experience with cable termination, soldering, fiber optics, diagnostic testing equipment, power tools, and bench-repair troubleshooting.
• administration:…