Member Service Representative

• Job Category Member Service
• Employee Type Non-Exempt
• Manage Others No

• Phone
• Email akastner

Western Cooperative Credit Union's Williston Main branch has a position opening for a Member Service Representative. This position is Full Time getting 40 hours per week.

Full Time benefits include, but are not limited to:

• Desirable wages including bonus and/or incentive opportunities
• Medical Insurance company paid (100%) for Individual premium, other coverage tiers available
• Dental and Vision insurance options (80% paid by company)
• Company paid Life, Long-term, and Short-term disability insurance
• 401(k) with employer match
• Generous paid vacation, sick, and holidays
• And more!

Final date to receive applications is on or before Friday, November 13th, 2026.

Purpose: Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member's daily needs. Provide a variety of transactional services to members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide general information regarding all credit union products and services or regarding the credit union's policies to new members or potential new members who inquire. Requires general knowledge of all credit union products and services and policies.

Respond to members' requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.

Open new accounts and service existing accounts. Accurately enter member information into the credit union's computer system and provide members with all necessary information for membership.

Perform file maintenance on members' accounts on a regular basis. Research and resolve any discrepancies regarding members' accounts.

Handle requests from member for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, and any other requests received from members.

Promote credit union products and services based on member's needs. Actively cross sell products.

Assist members in balancing their accounts.

Assist members in opening safe deposit boxes and certificates.

Attend class/training for certificate to open Individual Retirement Accounts for members when applicable.

Assist with incoming phone calls and transfer them to the appropriate person when necessary.

Assist with Teller and Receptionist duties when necessary.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills
  - Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Business Acumen
  - Understands business implications of decisions.
• Diversity
  - Promotes a harassment-free environment.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support
  - Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values;
  Benefits organization…