Business Office Assistant

Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting/posting payments, maintaining a high level of customer service at all times. May float to other reception areas, as needed.

• None required.

• High school diploma or equivalent preferred.

• Minimum of six (6) months clerical or office experience required; medical office environment preferred.
• Prior experience using computerized systems for scheduling, information storage, and retrieval preferred.
• Customer service experience or training required (minimum of six months preferred).
• Knowledge of medical terminology and coding preferred but not required.

• Strong interpersonal and customer service skills with the ability to interact professionally with patients, staff, and providers.
• Effective verbal and written communication skills, including conflict resolution.
• Ability to communicate clearly in person and by telephone, demonstrating good judgment in handling patient inquiries.
• Strong organizational and problem-solving skills with the ability to multi-task in a fast-paced environment.
• Proficiency with appointment scheduling software and electronic systems preferred.
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA and organizational policies.